How do I access and download lifetime world maps for free? | GO 520 Wi-Fi — TomTom Community

How do I access and download lifetime world maps for free? | GO 520 Wi-Fi

Blakey1951Blakey1951 Posts: 3 [Apprentice Traveler]
edited January 2019 in Map purchase & installation
I have purchased a TomTom GO 520 Wi-Fi GPS with free lifetime world maps; how do I access and download other maps without going through a 'purchase process'?

Comments

  • Blakey1951Blakey1951 Posts: 3 [Apprentice Traveler]
    Thank you for your response EthoZ, it is appreciated.:slight_smile:
    I had already downloaded the manual but I must be missing something because I know how to 'buy a map' and install it but my question was specifically related to free lifetime world maps; how do I access and download other maps without going through a 'purchase process'?
  • Blakey1951Blakey1951 Posts: 3 [Apprentice Traveler]
    TomTom Customer Service has provided me with the steps required to download my free lifetime maps which has been successful.
    Thank you for your help.
  • needToGoneedToGo Posts: 3 [Apprentice Traveler]
    Hello Blakey1951, I have the same problem! Purchased GO520 with lifetime world maps, but am not able to figure out how to download and add new map without paying for it. Can you please share instructions? thanks
  • YamFazManYamFazMan Posts: 20,058
    Superusers
    edited March 2019
    Hi
    @needToGo

    The NAV5 (Wi-Fi) devices like you’re GO 520 normally update using Wi-Fi...
    All the update actions are executed on the device...
    ]Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
  • DougLapDougLap Posts: 8,834
    Superuser
    Hi @needToGo

    If when you select Add a Map on your unit you do not have a list of available maps then you need to Contact Customer Support and advise them so that they can sort out your account and Add them so you can download them. There is no charge.

    You should also check in MY Drive how much space you have on the internal Memory and if necessary add a Micro SD Class 10 card. 16gb or max32Gb is recommended. Please ensure you always have a map on the internal memory otherwise the unit will not boot up properly.

    Doug
  • John-JayJohn-Jay Posts: 725 [Revered Pioneer]
    DougLap wrote: »
    Hi @needToGo

    You should also check in MY Drive how much space you have on the internal Memory and if necessary add a Micro SD Class 10 card. 16gb or max32Gb is recommended. Please ensure you always have a map on the internal memory otherwise the unit will not boot up properly.

    Doug

    Hi, @DougLap ,

    Am I missing something?

    I didn't think it was possible to use MDC to check for those details on a GO520 - certainly I've not yet figured out how to do it - all I ever get is the "Splash-Screen" that @YamFazMan has shown!!
  • DougLapDougLap Posts: 8,834
    Superuser
    Hi @John-Jay

    Sorry about that you are quite right. A mental moment. To see the Memory situation you:-

    Tap Menu
    Scroll all the way to the Righth and Tap Blue Circle with ? in middle
    Tap About
    Scroll down to see the Free Space figures

    Doug

  • John-JayJohn-Jay Posts: 725 [Revered Pioneer]
    DougLap wrote: »
    Hi @John-Jay

    A mental moment.

    Doug

    Hi, @DougLap

    Ah! I know the feeling well!

    Many thanks for the update!

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