Adventurer battery does not last on any activity setting

sstrauss
sstrauss Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
If i make use of an activity (trail run, cycling etc), my battery only last up to 2hours. after 2 hours my battery is dead. I set ni goals of type of training. my compass is not set. The only thing that is on is my heart rate.
Is it possible that i have a setting on my device that is using my battery?
or is it possible that there mightsomething wrong with my battery?

Comments

  • sstrauss
    sstrauss Registered Users Posts: 2
    Apprentice Traveler
    sstrauss wrote:
    my watch is only 4 months old . It started doing this durimg november last year
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    Battery life is rated for around 5 hours for GPS/HR/Music, 9 for GPS/HR, 11 for GPS only, 2 weeks for watch only (that includes pause time as the sensors are still on - so if during a 2 hour activity you had 30 minutes of pause it was 2:30 of battery life, not just the 2 hours it was recording for). Those of course are estimates and best case scenario and are impacted by usage (using backlight, switching screens, etc.) and environmental conditions (overcast skies, tree cover, tall buildings, etc.). If you have night mode or the backlight on that is going to impact it greatly. I have found that they are pretty accurate estimates and my usage and testing has pretty well matched them. Bear in mind that the battery gauge is a rough estimate at best and I have gone many hours when it indicates that it was almost empty.

    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • ToñoCaicerosHbl
    ToñoCaicerosHbl Registered Users Posts: 5
    Novice Seeker
    hola, como hago para que dure las 20 horas que dice en las características, ya que lo he usado en varias ocasiones y le desactivo todo y solo me dura 11 horas
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    hola, como hago para que dure las 20 horas que dice en las características, ya que lo he usado en varias ocasiones y le desactivo todo y solo me dura 11 horas

    11 hours is the maximum life, you will never get 20 hours out of it.