Reset password button not working — TomTom Community Reset password button not working

fatlofatlo Posts: 10 [Legendary Explorer]
edited January 2019 in Travel lounge
I was wondering: does anybody else have trouble requesting a new password when using Chrome or Firefox? Asking for a new password only worked with Internet Explorer for me. In the other browsers, the SEND button had no effect ...


  • VikramKVikramK Posts: 12,678 Moderator
    Hi fatlo

    Welcome to the community:)

    I just tried this and it seems to be working for me both Google Chrome and Firefox.

    Could you clear the browser cache and try again?

  • fatlofatlo Posts: 10 [Legendary Explorer]
    Hello Vikram,

    thanks for your reply. Clearing the cache may have done the trick ... although I am not sure.

    The problems may be related to the fact that I use a VPN to access the site and that my connection is slow.

    However, I wonder why the main site has to be so picky while this forum works (an always worked) perfectly. Does not look like robust programming to me.

  • fatlofatlo Posts: 10 [Legendary Explorer]
    Update: today, the buttons refuse to work again with Chrome. I have to use EDGE or IE to make it work. Maybe the site is using some Google components which are blocked because Google does not like our VPN ...
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