tomtom.com Reset password button not working

fatlo
fatlo Registered Users Posts: 10
Legendary Explorer
edited January 2019 in Travel lounge
I was wondering: does anybody else have trouble requesting a new password when using Chrome or Firefox? Asking for a new password only worked with Internet Explorer for me. In the other browsers, the SEND button had no effect ...

Comments

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi fatlo

    Welcome to the community:)

    I just tried this and it seems to be working for me both Google Chrome and Firefox.

    Could you clear the browser cache and try again?

    Regards
    Vikram
  • fatlo
    fatlo Registered Users Posts: 10
    Legendary Explorer
    Hello Vikram,

    thanks for your reply. Clearing the cache may have done the trick ... although I am not sure.

    The problems may be related to the fact that I use a VPN to access the site and that my connection is slow.

    However, I wonder why the main site has to be so picky while this forum works (an always worked) perfectly. Does not look like robust programming to me.

    Regards,
    Olaf
  • fatlo
    fatlo Registered Users Posts: 10
    Legendary Explorer
    Update: today, the buttons refuse to work again with Chrome. I have to use EDGE or IE to make it work. Maybe the site is using some Google components which are blocked because Google does not like our VPN ...