I bought a second hand Renault Scenic Dynamique with in-built Tomtom navigation system last August. The Tomtom worked fine for six months but then suddenly stopped functioning and displays 'No maps found!'. My manual does not show which model of Tomtom I have and I have had no luck resolving the situation. I have read that you should have a back up on your computer but am I too late for this? Has my Tomtom's SD card corrupted? How do I get the system up and running - so frustrating....
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Is it properly in its slot? Is the card locked by the little slider on the side of it (it shouldn't be)?
Can you do ANYTHING with the system? If so, what?
The car is a 2013 model (not 2012 as previously stated) if that makes any difference....
I'm guessing you haven't set up a link with your computer - an account for the system.
Have you looked at the contents of the card, simply looked at it with Windows Explorer or any other program which reads cards? You will have either lots of files on there (Carminat) or only a couple (R-Link).
Thank you very much - I will try what you suggest later.
Do NOT format the SD card
Do NOT format the SD card
Do NOT format the SD card
OK, so now set yourself up with an account for TomTom. On the card you will see a file called TomTom HOME.EXE. Double click that and it will install a new program on your computer, called TomTom HOME. You will need an email address and password - I suggest the same as you use for this website.
Once you have installed the HOME program, start it and then (if it doesn't do so automatically), click on UPDATE. What happens? When it finishes, click on eject and take the card to the car. Does the card work in the car now? Probably not, still saying no maps found, but at least we've got you recognised by TomTom.
You then have to phone TomTom support and ask them for help.
The problem you are reporting usually happens when someone tries to run an unofficial copy of a map - for example if they buy one off e-bay or a friend - that doesn't work because maps are linked only to the one device they are registered with and can't be transferred to another one. I don't know how this error has arisen on your Carminat, but hopefully TT Support will be able to resolve it for you - that might mean you have to buy and download a new map.
It is very annoying as we bought the car from a garage and it was only six months down the line when this problem arose that we realised there was no information within the manual pack for the Tomtom, so no serial number or other details.
I will let you know what happens.
Thank you again.
I can't thank you enough - would never have managed to do it without your help.
Best wishes.
If I do see a way, will do so in due course.
Thank you.
Superuser
See https://en.discussions.tomtom.com/how-to-use-the-forum-35/how-to-use-likes-and-marked-solutions-289578
Thanks
Vikram
Certainly, it is a valid point by @Carminat that keeping the topic as an open discussion, will lead to users reading all the comments posted so everything will be read.
Let me know if I should unmark this as a question?
Regards
Vikram
I am having a similar issue but i also think my SD card is corrupt. When i plug it into the computer it goes to load and then a reboots itself, over and over.
I bought the car second hand and the maps worked perfectly. I was just wondering if there was any way of buying a new SD card and downloading the maps.
Thank you!