VOICE CONTROL | Via 125 Live

DMcN
DMcN Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
I have a TomTom Via 125 Live which has lost its voice control. It no longer gives verbal directions and I can no longer ask it to make a call etc. Settings have been checked to make sure that voice guidance is on and volume is on max but no joy. The icon which appears in the top right hand corner remains white (does not turn green to indicate it is active). The device is fully up to date. Any suggestions please?

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @DMcN

    Make sure you are using computer a voice "Serena" or "Malcolm"
  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    Hi
    @DMcN
    Have you tried a Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the for the first Satellite fix, go outside with a clear view of the Sky

    ATB YFM

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