Failed connection to Microsoft Surface Pro

Spoke
Spoke Registered Users Posts: 6
Apprentice Traveler
edited January 2019 in MyDrive Connect
I purchased my tom tom rider new about 12 months ago and was not able to update it as it would not sync with my surface pro. I was told by Tom Tom this would issue is common and would be fixed very soon. I have tried to connect my device to my computer again just now as I am trying to plan a major trip and it still wont recognise my device (12 months later?).
Has this been fixed, or do I have to either purchase a new compatible computer, or more economically, purchase an alternative device, eg a Garmin?

Any assistance would be greatly appreciated.

Comments