Map installation issue on the GO MOBILE iOS — TomTom Community

TomTom GO Mobile App for iPhone/iPad

Map installation issue on the GO MOBILE iOS

Scotty4us2Scotty4us2 Posts: 1 [New Traveler]
edited January 2019 in TomTom GO Mobile App for iPhone/iPad
Having loaded my new Go app from the App Store it will not permit me loading the uk map because of memory shortage even though I have created enough space. Can anyone please advise me!

Comments

  • dhndhn Posts: 33,333
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  • VikramKVikramK Posts: 11,155 Moderator
    Hi Scotty4us2

    Welcome to the community:)

    This a known issue which is under investigation.

    I would suggest you try few troubleshooting steps as mentioned below:
    1. In the iPhone settings, go to ‘iCloud’
    2. Go to ‘iCloud Drive’
    3. Scroll to find the specific app and toggle the app to ‘Off’
    4. Now, uninstall the app by ‘Tap and hold’ the app icon till it starts shaking and click the ‘x’ in the top right corner of the icon
    5. Once done please reinstall and test.
    In case the issue will persist then please report this to the customer service so they can keep a track of number of reports.

    Regards
    Vikram
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