End of life(EOL) Old Products - Page 5 — TomTom Community

End of life(EOL) Old Products

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Comments

  • LeonardHLeonardH Posts: 8 [Apprentice Seeker]
    Hi @Bchops

    Got this from a review site

    TomTom GO 910 personal portable GPS system features 4 inch LCD touch screen – a world’s first in portable navigation, 20 GB hard disk with fully integrated MP3 player for playing audiobooks, music and podcasts as well as text-to-speech functionality, multi-continental map coverage including the whole of Europe, the USA and Canada, HOME dock – enabling users to connect to TomTom HOME through their computer, and full extensive iPod integration.

    My guess would be that internally (if you would break open the TomTom) you would find 2 memory chips, 1 chip of 2GB - the chip were the working memory of the TT is kept, and another chip or chips, to make up the other 18GB.

    It is somewhat the same as with me. I have a 2GB internal chip, and a micro SD slot where I can add lots of more memory, but it doesnt matter, my device is still obsolete.

    PS. on your TT it is a bit weird, since memory usually is made in order of 2, like 1, 2, 4, 6, 16, 32, 64... to get to 20 is a weird number. On the other hand, perhaps memory chips are manufactured in a 20GB size? I am surprised then.

    Cheers, Leonard.
  • YamFazManYamFazMan Posts: 17,752
    Superusers
    Hi
    @LeonardH

    it's a 20GB Hardrive
    See specs... https://www.tomtom.com/lib/doc/910Datasheet.pdf

    ATB YFM
  • BchopsBchops Posts: 14 [Legendary Explorer]
    Hi
    @LeonardH
    @YamFazMan,

    Thanks for your comments. I'm still hoping that @VikramK will answer me with a definitive explanation of why mine is EOL.
  • VikramKVikramK Posts: 10,454 Moderator
    Hi @Bchops

    The GO 910 device you was released in 2006 and there is a limit not just in terms of software but also in terms of hardware to adapt with the new maps we release on a quarterly basis.

    From the official website: https://www.tomtom.com/en_gb/obsolete-products/#car

    Every day, at TomTom, we work very hard to bring you the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services and software that your sat nav runs on.

    It has become clear that some of our older generation navigation devices do not have sufficient resources to run the newest maps and software available.


    Regards
    Vikram :)
  • BchopsBchops Posts: 14 [Legendary Explorer]
    Hi @VikramK,

    Thanks for your reply.
  • Will_WWill_W Posts: 1 [New Seeker]
    Come on TT, your marketing of built-in obsolescence was intentional. Your R&D could have provided an SD memory option to keep these units operational. SHAME! I cannot believe that buying an upgrade TT model will not also experience obsolescence later on. I like the Tom Tom but must consider other options for this device.
  • YamFazManYamFazMan Posts: 17,752
    Superusers
    edited May 2019
    Hi
    @cbair1

    The Sports Division went out of business 18 months ago and ceased all development and production. Support is being phased out and is now limited to live chat and email. Maybe time to throw the device out and move onto a brand that is active in the industry.

    For more info see... TomTom Sports and Fitness products
    Maybe repost your question there ???
    https://discussions.tomtom.com/en/categories/your-sports-fitness

    ATB YFM
  • macofjackmacofjack Posts: 1 [New Seeker]
    So as usual TomTom's Lifetime Map Updates is not lifetime! Why expect anything else!
  • DougLapDougLap Posts: 6,389
    Superuser
    Hi @macofjack

    Your comment is incorrect

    If the Tomtom unit you have was sold with lifetime map updates then that is being honoured as announced in the following Post on this Forum by @VikramK from Tomtom. in January last year.

    https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1

    There has also been a clear definition of what lifetime means on Tomtom units on their website.

    They are supporting many units far beyond the likes of Apples support their products.

    Doug
  • YamFazManYamFazMan Posts: 17,752
    Superusers
    Hi
    @macofjack
    macofjack wrote: »
    So as usual TomTom's Lifetime Map Updates is not lifetime! Why expect anything else!
    Because your statement is 'Fake News'

    Devices with lifetime maps are not affected

    Enter the first 2 characters of the devices Serial number into the appropriate link bellow... Only devices with 2GB or less on-board Memory should be affected ???

    See... Find the model of your navigation device and what software it uses
    UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
    USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
    Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
    __________________________________

    Devices with lifetime maps are not affected
    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....

    https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
    ________________________________

    If you have Lifetime Maps or an existing Map Subscriptions
    Call Tomtom Support...
    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

    When calling....
    Tomtom are monitoring Eol support by an Auto Response System
    When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond


    ATB YFM

  • xipsxips Posts: 1 [New Seeker]
    edited September 17
    My laptop with a wwan/gps card provides everything my cherished 720 did, only more with tons more function.

    I have never felt so bad by having a device that was continually downgraded over the years. ES&BATM tt.
  • mafield01mafield01 Posts: 4 [Neophyte Traveler]
    I know how you feel. My GO 720 is a great satnav, and you can add your own POI's etc., not so now. Also the 30% upgrade offer is only on the 6" screen units, my GO 720 is used in a small classic sports car, plenty big enough screen, any larger at it will inhibit my view. So they offer just 20% off their full price for the 5" model as a loyal member upgrade, but I can buy it for that price elsewhere, so where's the loyalty in that.
  • YamFazManYamFazMan Posts: 17,752
    Superusers
    Hi
    @mafield01
    mafield01 wrote: »
    I know how you feel. My GO 720 is a great Satnav, and you can add your own POI's etc., not so now (Snip)
    I have 107 Personal & 3rd Party POI Categories on my NAV3/4/5 Devices

    ATB YFM
  • sewerinspectorsewerinspector Posts: 4 [Master Traveler]
    Simply put, I will never but TomTom again
    GOOD-BYE
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