End of life(EOL) Old Products



  • LeonardH
    LeonardH Registered Users Posts: 8
    Apprentice Seeker
    Hi @Bchops

    Got this from a review site

    TomTom GO 910 personal portable GPS system features 4 inch LCD touch screen – a world’s first in portable navigation, 20 GB hard disk with fully integrated MP3 player for playing audiobooks, music and podcasts as well as text-to-speech functionality, multi-continental map coverage including the whole of Europe, the USA and Canada, HOME dock – enabling users to connect to TomTom HOME through their computer, and full extensive iPod integration.

    My guess would be that internally (if you would break open the TomTom) you would find 2 memory chips, 1 chip of 2GB - the chip were the working memory of the TT is kept, and another chip or chips, to make up the other 18GB.

    It is somewhat the same as with me. I have a 2GB internal chip, and a micro SD slot where I can add lots of more memory, but it doesnt matter, my device is still obsolete.

    PS. on your TT it is a bit weird, since memory usually is made in order of 2, like 1, 2, 4, 6, 16, 32, 64... to get to 20 is a weird number. On the other hand, perhaps memory chips are manufactured in a 20GB size? I am surprised then.

    Cheers, Leonard.
  • YamFazMan
    YamFazMan Posts: 20,804

    it's a 20GB Hardrive
    See specs... https://www.tomtom.com/lib/doc/910Datasheet.pdf

  • Bchops
    Bchops Registered Users Posts: 14
    Legendary Explorer

    Thanks for your comments. I'm still hoping that @VikramK will answer me with a definitive explanation of why mine is EOL.
  • VikramK
    VikramK Administrators Posts: 13,758
    Hi @Bchops

    The GO 910 device you was released in 2006 and there is a limit not just in terms of software but also in terms of hardware to adapt with the new maps we release on a quarterly basis.

    From the official website: https://www.tomtom.com/en_gb/obsolete-products/#car

    Every day, at TomTom, we work very hard to bring you the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services and software that your sat nav runs on.

    It has become clear that some of our older generation navigation devices do not have sufficient resources to run the newest maps and software available.

    Vikram :)
  • Bchops
    Bchops Registered Users Posts: 14
    Legendary Explorer
    Hi @VikramK,

    Thanks for your reply.
  • Will_W
    Will_W Registered Users Posts: 1
    New Seeker
    Come on TT, your marketing of built-in obsolescence was intentional. Your R&D could have provided an SD memory option to keep these units operational. SHAME! I cannot believe that buying an upgrade TT model will not also experience obsolescence later on. I like the Tom Tom but must consider other options for this device.
  • YamFazMan
    YamFazMan Posts: 20,804
    edited May 2019

    The Sports Division went out of business 18 months ago and ceased all development and production. Support is being phased out and is now limited to live chat and email. Maybe time to throw the device out and move onto a brand that is active in the industry.

    For more info see... TomTom Sports and Fitness products
    Maybe repost your question there ???

  • macofjack
    macofjack Registered Users Posts: 1
    New Seeker
    So as usual TomTom's Lifetime Map Updates is not lifetime! Why expect anything else!
  • DougLap
    DougLap Posts: 9,833
    Hi @macofjack

    Your comment is incorrect

    If the Tomtom unit you have was sold with lifetime map updates then that is being honoured as announced in the following Post on this Forum by @VikramK from Tomtom. in January last year.


    There has also been a clear definition of what lifetime means on Tomtom units on their website.

    They are supporting many units far beyond the likes of Apples support their products.

  • YamFazMan
    YamFazMan Posts: 20,804
    macofjack wrote: »
    So as usual TomTom's Lifetime Map Updates is not lifetime! Why expect anything else!
    Because your statement is 'Fake News'

    Devices with lifetime maps are not affected

    Enter the first 2 characters of the devices Serial number into the appropriate link bellow... Only devices with 2GB or less on-board Memory should be affected ???

    See... Find the model of your navigation device and what software it uses
    UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
    USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
    Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

    Devices with lifetime maps are not affected
    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....


    If you have Lifetime Maps or an existing Map Subscriptions
    Call Tomtom Support...

    When calling....
    Tomtom are monitoring Eol support by an Auto Response System
    When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond


  • xips
    xips Registered Users Posts: 1
    New Seeker
    edited September 2020
    My laptop with a wwan/gps card provides everything my cherished 720 did, only more with tons more function.

    I have never felt so bad by having a device that was continually downgraded over the years. ES&BATM tt.
  • mafield01
    mafield01 Registered Users Posts: 4
    Neophyte Traveler
    I know how you feel. My GO 720 is a great satnav, and you can add your own POI's etc., not so now. Also the 30% upgrade offer is only on the 6" screen units, my GO 720 is used in a small classic sports car, plenty big enough screen, any larger at it will inhibit my view. So they offer just 20% off their full price for the 5" model as a loyal member upgrade, but I can buy it for that price elsewhere, so where's the loyalty in that.
  • YamFazMan
    YamFazMan Posts: 20,804
    mafield01 wrote: »
    I know how you feel. My GO 720 is a great Satnav, and you can add your own POI's etc., not so now (Snip)
    I have 107 Personal & 3rd Party POI Categories on my NAV3/4/5 Devices

  • sewerinspector
    sewerinspector Registered Users Posts: 4
    Master Traveler
    Simply put, I will never but TomTom again
  • Ragnorok
    Ragnorok Registered Users Posts: 0
    New Seeker
    I had to create a login just get here. My prior email exists in the system but it won't let me login, nor does it ever send the supposed password reset email, despite six or seven tries.
    I downloaded "TomTom Home" but it says that's not a Win32 application, even though it claims to work on XP, which I'm running on a separate system that only contains this application. I could care less if that system is exposed to "attack" because it will never be turned on except to update the GPS so it will keep working.
    I only need to update the emphemerides for satellite connection. The unit works prefectly but often completely fails to sync with satellites. How do I do this?
    STICKYBUNS Registered Users Posts: 38
    Master Explorer
    edited August 2021
    I know this is an old thread but I feel I have to reply here, I know what lifetime maps mean but TomTom say they will support the device ‘Lifetime means the useful life of the device. Usually I update my sat nav every 3 years anyway so this situation will never affect me in the way it has affected the many disgruntled punters who have written on this forum thread. I currently purchased the TomTom Go Discover 7’’ that has lifetime maps updates but I do understand lifetime only has an infinite time frame after which updates will cease, suppose I am more realistic but with modern cars having infotainment integrated sat nav maps preinstalled. I always found the dedicated sat nav far better for me at any rate.

    I am currently trying out TomTom GO Android app along with speed Trap Alert app which overlays over google maps for mobile speed camera warnings even though tomtom state there are mobile camera locations warnings I have never came across one warning using the new go discover using the preview screen which I know there are plenty of mobile camera locations tomtom only ever showed the static cameras and it is the exact same to this day with the new go discover, surprise surprise.

    Morale of this story is sat nav are becoming less and less these days the only two sat nave manufacturers are tomtom and garmin and the new release are becoming less and less and with free google maps there is no need to pay anything for the navigation app and google maps like tomtom go app is android auto compatible so you can see the map on your infotainment screen quite handy it will make a dedicated sat nav not such an essential purchase and most folk on here I assume will switch to google map app direct from their cell phone.

    I realise those with automobiles with no infotainment screen or high tech ability to display maps via Bluetooth or usb connection well the dedicated sat nav will still have a place and that is the reason why tomtom produce these sat nav the majority with ban up to date automobiles will simply use the app. Though for me I have both and I must say I prefer the dedicated sat nav it always works much better than my dedicated sat nav or mobile app for me I will always buy a dedicated sat nav and have it handy for the occasional journey I make out of my comfort zone.