Tom Tom Start 52 problem getting planned routes to sat nav

JAMESBS
JAMESBS Registered Users Posts: 10
Master Traveler
What is the correct sequence to set up a planned route in 'my drive' and then get it sent through to my Tom Tom Start 52 please?
Up to a few weeks ago it seemed to be working ok.
Now I enter a planned route in 'my drive' but cannot get it sent through to the sat nav.
Seems to stop at 'GPX File' but no explanation of what this is all about
Sadly, I an old codger of 71 so need an idiots guide of what to do.
Can anyone out there help me please ?

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Check that you are logged into MyDrive on the device with the same email address/pw as used for MyDrive.
  • JAMESBS
    JAMESBS Registered Users Posts: 10
    Master Traveler
    Thanks Paragon.
    Yes, e-mail/pw same for both.
    Was working fine until after a number of updates came through.
    Tried System Reset on Sat Nav (as advised on Forum) but problem remains.
    Is it possible I have a faulty sat nav ?
  • dhn
    dhn Posts: 33,382
    Superuser
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. If that doesn't help, call support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • JAMESBS
    JAMESBS Registered Users Posts: 10
    Master Traveler
    Thanks Paragon, that seems to have done the trick.
    I guess the old 'switch it off and switch it on' usually sorts things out in the end !
    I appreciate your help.
  • dhn
    dhn Posts: 33,382
    Superuser
    You are welcome.