Transferring subscription to new device from broken one

johnnyshox37

Hi my tom tom live 820 device is now broken, the bottom right of the screen doesn't respond when I press it. I purchased back in sept 2017 a 1.5yr live service package that lasts until march 2019.I also bought the Homer Simpson voice for the device too.I need to buy a new tom tom,can my live subcription and homer voice be transferred to my new device.If I bought a go 50 device can these be transferred to that.cheers John Shaughnessy. London

dhn

Speak to support about transferring subscriptions:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Have you investigated the cost of repairing your 820? Google 'satnav repair shops UK' for results.

johnnyshox37

Hi cheers for the reply.i did see it said they dont repair the 820 model.its a shame as its only 3 yrs old.the bottom right of the screen when i press it say to finish off a postcode or to press go - it doesnt respond.shame really

TTQC17

Hi John,

I am sorry your device is defective. Unfortunately all electronics will fail eventually...

While repairing your device may not be possible or too expensive, you may consider buying a newer model TomTom.

I cannot find a model 'GO 50' you refer to in your original post, but newer GO (and higher tier VIA) models all have a 'lifetime' subscription to Traffic services, Safety Camera's and Maps.

I am not sure, but I don't think it is possible to transfer the Homer Simpson voice to a new GO device.

Maybe you can try to contact TomTom Customer Support for a subscription refund or a discount on a new unit.

Hope this helps. Good luck!