Problem with MyDrive Connect version 4.2.0.3377 on Windows 10

frossi
frossi Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in Devices using TomTom HOME
I was running 4.1.7.3376 on my Windows 10 PC without any problem.

After the automated update to 4.2.0.3377, the app would no longer work. I uninstalled everything (device + program), restarted the computer, reinstalled 4.2.0 but no dice. Still not working.

I uninstalled everything again, reinstalled 4.1.7.3376. Cancelled the automated update and managed to get 4.1.7 started. I was then able to update my Rider 400.

This suggests that there must be a problem with version 4.2.0 of the software.

Comments

  • drafsack
    drafsack Registered Users Posts: 1
    Apprentice Seeker
    I have the same issues with windows 7 but couldn't stay on 4.1.7 long enough to turn off automatic updates before the 4.2 update pop up appeared
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi all

    I have posted a comment advising some troubleshooting steps on this discussion topic

    Closing this topic to keep all the similar discussion under one hub.

    Regards
    Vikram
This discussion has been closed.