Start 25 now only shows a black screen

ck08
ck08 Registered Users Posts: 3
Apprentice Traveler
My Start 25 wouldn't update and now only shows a black screen (with system information) on start up/reset. It has been charging for a number of hours. Any advice?

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    That would be the diagnostic screen that one gets to by holding the power button till the drum sounds are heard AND then continuing to hold the power button till the diagnostic screen appears.

    So.......might the power button be stuck??
  • ck08
    ck08 Registered Users Posts: 3
    Apprentice Traveler
    Thanks for that, dhn
    It is now apparently updating but I've done this over 4 times (with an hour each time!) now so don't hold out much luck. various error messages are " no maps", Didn't update correctly" " data corrupt please update again".....
  • dhn
    dhn Posts: 33,382
    Superuser
    See what support can suggest:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • ck08
    ck08 Registered Users Posts: 3
    Apprentice Traveler
    Thank you. I'll give them a shout tomorrow