Storage not clearing from watch

nick83
nick83 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
My watch is connecting to app and the sports connect on computer and is uploading activities but the storage bars on my watch are not disappearing after i upload.

apart from factory reset is there anything else that can be done???

watch is a spark cardio gps

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    All you can do is a factory reset, that is the solution. A factory reset will not cause you to lose any data, the watch syncs when you first plug it in so everything is saved on MySports and your settings are reset afterwards. All you lose is the wheel size in cycling and turning splits on & off in running, as these are watch settings, not user settings. The history is erased from the watch but this clears itself every 10 activities anyway. The music is on a different drive that is untouched during a reset and MySports is not affected.

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.