TomTom for Romanian user.- Romania country not listed on the webshop for map purchase

hbxuser
hbxuser Registered Users Posts: 1
New Traveler
I live in Romania. Why my country is not in TomTom Billing details list?
May we buy a map for camper and caravan?

Best Answer

Answers

  • VikramK
    VikramK Administrators Posts: 13,752
    Moderator
    Hi hbxuser

    Welcome to the community:)

    Since the map is a downloadable product you don't have to provide your physical address to receive the service.

    I reviewed your account and I would advise you to place an order using the Ireland website.

    Note: You can select Ireland as your country.

    Regards
    Vikram
  • scenic333
    scenic333 Registered Users Posts: 4
    Master Traveler
    Hello, same problem here, cannot buy from Romania.
    Tried using Ireland webshop... error Sorry, an error occurred. Please try again. If this error persists than please contact our Customer Care.

    Can you please fix this problems, it's getting really frustrating...
  • VikramK
    VikramK Administrators Posts: 13,752
    Moderator
    Hi @scenic333

    Could you create a different account and try placing the order? I can help you get the services transferred.

    Regards
    Vikram
  • scenic333
    scenic333 Registered Users Posts: 4
    Master Traveler
    Thank you for your quick reply!

    Can you please detail the procedure?
    Should I overwrite the previous account details in TomTom Home, so it thinks it's a fresh account?
    Or should I make a new account on Ireland website? Can I somehow use the same e-mail adress?
    How can I contact you so you can transfer the purchase, so I can download the map and link it to my TomTom Carminat Live system?
  • scenic333
    scenic333 Registered Users Posts: 4
    Master Traveler
    I tried different account, same error.... :#