Device not updating- MyDrive Connect

RD1

hello

i have a tomtom go 2505 (aka 1005) i'm trying to update but it seems stuck at 'waiting for device'

• the device is connected to a win 10 pc, it is recognized by windows
• tomtom mydrive sees it,

but when i click update, it gets stuck at 'waiting for device' and the device displays the 'checking for updates keep your device connected' popup on its screen.

back in december when i updated the maps it was the same problem.

what is going on with this thing, is there a way to fix it ?

VikramK

Hi RDI

This is a know issue with MyDrive Connect application which is under investigation.

The update is actually installing, but not properly reflected in MyDrive Connect. Therefore, I would suggest you wait for the device to say when it's complete.

If the issue persists and the updates do not actually install, then please contact customer service to report this issue.

Regards
Vikram

Tej

I ran MyDrive Connect as administrator, suggested in one forum (link below) and everything downloaded and installed smoothly.


https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/update-problem-via62-mydrive-connect-waiting-for-device-1029171