Go App will not load on Brand New Samsung Galaxy S7

purrlyne

I have a brand new Samsung S7. Installed the Go app and it will not load. It will not get past the spinning circle.

I have done what the support team suggested, to delete the cache, data and navapp files, uninstall and then reinstall the app. This does not work. No change, just the spinning circle.

They suggested removing the battery after deleting the app, but they should know that the battery is not removable.

The support team say it could be due to:-
* a wrongly formatted SD card - but there isn't one in the phone
* using a map that is too large - but I haven't even got to the stage of installing any map.

I have asked them for something else to try, but so far they have just repeated the same recommended actions, which I have tried several times and they do not work.

Has anyone else got something else that might work?

[Gelöschter Benutzer]

https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/can-t-reinstall-the-go-mobile-app-1031757

https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/go-mobile-app-just-say-loading-app-1031640

https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/go-mobile-app-just-say-loading-app-1031452

https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/go-mobile-app-can-t-be-opened-1031336

https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/go-mobile-android-stuck-on-loading-screen-1008697

https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/tomtom-go-mobile-android-will-not-start-1021172

purrlyne

I have solved the problem, although the solution is a bit drastic.

I returned the phone to factory settings, then the first app I loaded was Tomtom. It worked. I then loaded all my other apps and everything worked.

I can only gues that one or more of my other apps was interfering with the operation of TomnTom.

But there was no help from the support team apart from the constant repetition of their advice to delete the files, then the app and then reinstall. I tried that many times, it didn't work many times, I asked for something else to try, only got a repeat of their earlier advice and told to try it again. Sorry, but that isn't good enough.