Problems syncing to iPhone after factory reset

tfarabaugh
tfarabaugh Posts: 16,932
Superuser
edited January 24 in TomTom Sports
You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: factory reset the watch (which you did), remove or forget the watch from the phone's BT menu, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

However, if you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

Comments

  • Johanna10
    Johanna10 Registered Users Posts: 7
    Master Traveler
    tfarabaugh wrote:
    You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: factory reset the watch (which you did), remove or forget the watch from the phone's BT menu, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    However, if you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
    Thanks for this, I have done what you said and it is still not working. Apologies how do I ask moderator to roll back my firmware version? Also I still have issues with battery life, is this still a known issue too? Many thanks Jo