Band for Spark Cardio + Music GPS Fitness Watch

xcrunner45
xcrunner45 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
My husband got me the the TomTom Spark Cardio + Music GPS Fitness Watch in December 2016. The band on the watch is completely split and I need to order a new band. Since the Spark Cardio + Music GPS Fitness watch is no longer sold, I do not know what band to get, or if a replacement band is even an option. I'm disappointed that the band didn't even last a year - it started to break months ago and I tried taping it, which didn't really work.

Thank you!

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    The strap is covered under warranty. Either use the link below or call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, choose Contact at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen). The best way to avoid damaging the strap is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    https://uk.support.tomtom.com/app/strap_repair