Cannot connect since updating to 1.7.62 on TomTom multi sport 2 watch

John Fretwell

I updated my watch yesterday to 1.7.62

I used it that night at the gym but when I tried to sync it to my phone it would not sync.
After many attempts I gave up and removed the AP then downloaded it again.

As I downloaded the AP again I had to pair again but it won't pair. The phone can see the watch and the watch puts up a number to put into my phone. However, before I can even finish typing the number into my phone the watch goes back to the Pair screen.

I then put my watch back to factory default but same thing. I rebooted my phone several times but same thing.

I now have a very useless TomTom watch which I have no idea how to get working again.

Does anyone know how to fix this?


Regards
John

tfarabaugh

If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.