Different calories on watch and app?

Rach_dawson
Rach_dawson Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I recently got the spark 3 cardio &music and have been noticing that the calories displayed on the watch and on the mysports app are different, immediately after syncing. For example right now my watch is displaying 119 calories but the morning summary on the app is showing 69 kcal. Can anyone explain why or is my watch not working properly? Thanks!

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    There is often a timing difference between what is on the watch and what gets synced. There is a lag with the app not showing the full watch count. It eventually catches up. Unfortunately, there is nothing you can do to fix it, it is what it is.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Rach_dawson
    Rach_dawson Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the answer tfarabaugh but unfortunately it doesn’t seem to catch up. If I look at the daily activity for yesterday it’s showing only 948 calories? For a full day? My watch was showing over 1800? And now this morning the app is saying only 102 but it’s 11am so surely my BMR is more like my watch is saying 714?
  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    Thanks for the answer tfarabaugh but unfortunately it doesn’t seem to catch up. If I look at the daily activity for yesterday it’s showing only 948 calories? For a full day? My watch was showing over 1800? And now this morning the app is saying only 102 but it’s 11am so surely my BMR is more like my watch is saying 714?
    That is odd. You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, choose Contact at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.