Problem buying 1 year map update service - IT payment server returned an unexpected error — TomTom Community

GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)

Problem buying 1 year map update service - IT payment server returned an unexpected error

MarkoBMarkoB Posts: 21 [Outstanding Explorer]
edited January 2019 in GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)
When i try to buy 1 year map update service i get error - IT payment server returned an unexpected error. Error code #236 URL...
I attached screen shoots.

3a834d31-d5e7-4e1a-adae-2f9072c3152a.png98b5cada-f991-46fe-a991-0546b546a0eb.png
This is going on now for two or three days. I have to idea what is wrong.
Any idea or help would be nice.

Kind regards,
Marko

Comments

  • dhndhn Posts: 33,365
    Superusers
    Maybe you are trying to buy maps for a device decreed by TomTom as being end of life. See here:
    https://uk.support.tomtom.com/app/answers/detail/a_id/22600#list

    or maybe your credit card is getting rejected for the purchase????

    At the very top right of this screen is a link to Support-->. Choose it and you should get another link to email support........
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