Android connection issue

Picklepie Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I've been having so much trouble with my daughters watch, I'm just getting really frustrated now! It did connect and then it wouldn't then it did and now it just isn't at all! It won't even sync when plugged into the laptop, it just says oops constantly.
I had a Facebook chat with someone back in October/November who said it could be rolled back and that would sort it, it hasn't. I've sent a number of messages since she opened it at Christmas and have even bought her a second hand alternative watch (the previous was brand new and I'm sending it back as faulty/unfit for purpose as it says it connects to an app but it doesn't). The second hand one did connect until I updated it which suggests the problem Is with the tomtom updates and not the app?
I've uninstalled the app, reinstalled and rebooted her phone and everything I can find on here but it still just won't work.

I'm NOT installing any update on my watch for fear it'll just do the same thing and I'm getting annoyed enough with 1 watch not working as it's supposed to never mind 2!!!



  • tfarabaugh
    tfarabaugh Posts: 17,004
    If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    However, this should not impact PC connecting. Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection). A few things to look at (and I apologize if some are very basic but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB plug free of any debris or blockages?
    5) Is the Connect software actually running (is there an icon for it in the notification area)?
    6) Did you install MySports Connect, not MyDrive Connect? It is downloaded from
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    In particular, make sure it is fully snapped into the cradle. If it does not have a full connection it will charge but it will not be recognized by the computer. It seems simple but this is generally the issue. It needs to fully click into the cradle and it may help to take it out of the band to do so. Also check that none of the pins on the dock are bent or pressed in, as that will prevent a connection.

    If nothing above helps you may have a bad dock or there may be computer setting blocking it. At that point I would suggest calling Customer Support and seeing what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.