Connect with iPhone 5 or higher

ronald  stein
ronald stein Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
hello, after a software update from Iphone, its not possible to connect my Tomtom3 sport. Is there anybody how has the same problem and can tell how to fix this problem.

regards ronald

Comments

  • Alez
    Alez Registered Users Posts: 92
    Master Explorer
    Hi, you may need to pair them again, remove it from the phone first and pair it again.
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    You probably need to reestablish the connection with the phone (the factory reset is optional - try it once without and if it still does not work, do the reset). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.