Runner 3 intermittent connection to iPhone

goingrashy
goingrashy Registered Users Posts: 20
Master Explorer
edited January 24 in TomTom Sports
Hi,
My new Runner 3 seems to not stay connected to my phone. it will sync ok, but after that my front panel on watch just flashes the phone icon every 5 seconds or so. If I go into the Phone Setting on the watch I see the Bluetooth saying, 'No Connection', then, 'Searching', then, 'Connected', and then back to 'No connection' again. This, I think, is preventing the Alerts to happen, ie phone calls.

I have tried the usual Factory resets, re-pairing, and updates.
So is this just the way the watch is? I used to have the Spark 2 that never seemed to Alert me all the time either. one day it would say who was phoning, the next day, nothing.

I'll be interested to know how many more have the same issue.

Thank you.
Gary.
:thinking:

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Hi.... I'm not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Hi.... I'm not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Hi.... I'm not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.
    tfarabaugh wrote:
    If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    Hi.... I'm not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Hi.... I'm not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.
    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    nope
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Hi.... I'm not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.

    just to clarify, if I try to sync, it connects beautifully and syncs.
  • goingrashy
    goingrashy Registered Users Posts: 20
    Master Explorer
    Hi.... I'm not sure I made the post clear.. my syncing works fine. With phone or pc, however the alerts do not work. My old Spark had an intermittent spurt of showing me when the phone rings, the new runner 3 I have doesn’t work at all, plus, I have this on/off flashing of the connected icon on the watch face.
    
    just to clarify, if I try to sync, it connects beautifully and syncs.