Watch strap Runner 2

CJPi
CJPi Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
ive had the original strap then one from support , both have basically disintegrated tried using qbond , which worked for a while , basically unable to use the product for lack of a reliable strap or repair solution

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    The strap is covered under warranty. Either use the link below or call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen). The best way to avoid damaging the strap is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    https://uk.support.tomtom.com/app/strap_repair
  • nekomatic
    nekomatic Registered Users Posts: 1
    Apprentice Traveler
    Thanks for that link, as I also have a strap coming to bits on my Spark 3.

    If anyone else is trying to use the web form, it doesn't seem very reliable - the first couple of times I clicked 'submit' I got a brief animation but no further feedback, then only on the third go a bit later (after I'd checked email and spam folder to see if there was any acknowledgement message) did it actually go through and show me an acknowledgement on the web page itself. Perhaps it uses the same technology as the phone-to-watch notifications? ;-)