No connection with the mobile app

Mauddd

After my workouts I used to make a connection with my app to check out if I had a good workout. I also shared pictures or info with friends that run with me.
I also had problems starting the tracking when I start to run.

First I tried to shut down the bluetooth and but it back on. After I updated the app, updated the watch en put my phone off and on serveral times the GPS seems to work better. Unfortunately my phone still keeps ''wachten op horloge'' or ''synchronisatie wordt voorbereidt''

Can anyone help me making sure my device keeps on working better so I can enjoy the watch again?

Thank you

tfarabaugh

If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

Mauddd

Thank you. I found it quit hard to search trough the forums but you helped me a lot.