Heart Rate Monitor is not working

MR JOHN1980
MR JOHN1980 Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
Hi, i bought my spark 3 cardio + Music a month ago, and everything was ok, until yesterday, the heart rate monitor went crazy and when i start to use it the bpm is going high from 66 to 200 and i am in a resting mode, i don´t see the flashes in the back area (sensor). what can i do?? or i have to send it back

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • MR JOHN1980
    MR JOHN1980 Registered Users Posts: 2
    Apprentice Seeker
    Thx, i tried the reset and it didn´t work... :(
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Thx, i tried the reset and it didn´t work... :(
    Next step is to call Customer Support and they can determine if it is a hardware fault.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.