Zero memory remaining, although no music/playlists...

lostnozz Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Any help with this? Within the music files, there isn't any playlists located and the watch shows 0g remaining.


  • tfarabaugh
    tfarabaugh Posts: 16,943
    Are you looking at the music storage sector or the activity storage, as they are separate? There may be bad data blocking the watch from clearing it. Start with a factory reset to clear the activity storage and then go to the Music folder (the watch will appear as a hard drive on your computer) and delete everything in it. Unplug the watch, exit MySports Connect (by right clicking the tray icon), then reopen it and plug in the watch (this forces it to reanalyze the storage).

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.