'Inprogress' on a USA Map purchase in australial

shane rudd
shane rudd Registered Users Posts: 1
New Traveler
edited August 2021 in Map purchase & installation
I have purchased a USA Map from the store online and the status is 'inprogress' and it does not appear in my updates on TOMTOM MyDRive connect

Very frustrating

How / When will it change status - time is Aus now is 8.10pm and I purchase it 7.00pm so its been about 1 hour of searching and trying to load. Help line in Aus is closed

Pls help

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    What model do you have? It sometimes takes a few hours for Tomtom's pay servers to communicate with their map servers.

    If the map doesn't appear in MyDriveConnect within the next couple of hours you will need to call support:
    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

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