Unknown USB device (Device descriptor requested failed)

EdZor

Windows 10 is not recognizing the USB device trying to update my device with MyDrive Connect. On Device Manager appears "Unknown USB device (Device descriptor requested failed)"

dhn

Maybe this helps?:
http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US

Thor937

I bought a third party USB cable and had this problem. Seems only the TomTom USB cables work.

prshaw

Having the same problem, wonder if it only works with a USB2 port with a USB2 cable. That seems to be the combination that works for me. Probably a hardware problem (surprise) with the TomTom device.