Unknown USB device (Device descriptor requested failed)
EdZor
Registered Users Posts: 1 
New Traveler
New Traveler
Windows 10 is not recognizing the USB device trying to update my device with MyDrive Connect. On Device Manager appears "Unknown USB device (Device descriptor requested failed)"
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Maybe this helps?:
http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US0 -
I bought a third party USB cable and had this problem. Seems only the TomTom USB cables work.0
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Having the same problem, wonder if it only works with a USB2 port with a USB2 cable. That seems to be the combination that works for me. Probably a hardware problem (surprise) with the TomTom device.0
