Spark 3 watch is not connecting to Redmi note 4

RoySans
RoySans Registered Users Posts: 5
Apprentice Traveler
edited January 24 in TomTom Sports
Hi,
Yesterday I purchased Spark 3 cardio watch. It is not connecting to my Redmi note 4 (Android) through app and Bluetooth.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    If you search the forums you will find this is a known issue for many users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    It also may simply be that your phone is not compatible and you will have to sync through a computer.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • lampard
    lampard Administrators Posts: 5,949
    Moderator
    Hi Roy,

    Welcome to the Community!

    I've reverted back the software version of your watch to 1.7.60. Please connect your watch and perform a factory reset, the software will be offered in Sports Connect.

    The battery life of the watch will be impacted if you use the phone notifications feature.Before pairing the watch, make sure to remove it from the Bluetooth devices under your smartphone.

    Cheers, lampard