Update failure on TomTom HOME - Device one XL

greenjohn Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
I have updated my One XL on the same PC in the past but now I get an error message which offers a link to click on to correct it but that itself produces another error message: An error occurred while processing your request Reference #97.cd3dead.1513977438.1de2d66. Please can you advise what to do? In addition in parallel with the failed update I get the offer to download 147 pictures from the device - how does that make any sense?