Runner 2 with software 1.7.62

JHi
JHi Registered Users Posts: 5
Neophyte Traveler
edited January 24 in TomTom Sports
i recently received a new runner 2 watch from my elderly parents. i have now spent a number of hours trying to sync; with no luck. i have also now downloaded the new version of software and it does not sync with my phone, my wife's phone, son's iphone, ipad and sister's phone. TomTom support have not responded. This is really sad as my parents now think they have wasted their money .

Can anyone help?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    If you search the forums you will find this is a known issue for many users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    Be aware that TT has left the wearables market and is not producing any new devices (and never even released the Adventurer in the US), I would assume at this point any updates will be limited to bug fixes. I would not expect much more development so what you get in the box will likely be all there is. There are also major connectivity and battery drain issues that have not been resolved in over three months. If you are able to return the device you may consider this and the option to look at another brand.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.