fail to install a map-GO 730

zeveneno

today i buy a new map
i update and install but in the end some mistakes erros
after that i ha ve no more the map to install again
whath can i do?

Niall

@zeveneno

If the serial number of your GO 730 starts with "J3" then I am afraid that TomTom have declared that device "End of Life" (EoL) and therefore there will be no more updates, check here https://uk.support.tomtom.com/app/answers/detail/a_id/22600

Contact Customer Services, but do not say which device you have until you are talking to a real person , if it is EoL then claim a refund, otherwise they can help you get your map on your device.

CS Portugal
800780277
De Segunda à Sexta: Das 10.00 às 18.00

zeveneno

my serial starts with j4

Niall

@zeveneno

Have a look at this to see if it helps (otherwise contact CS tomorrow)
https://www.tomtomforums.com/threads/how-to-install-a-downloaded-map-without-using-home.18197/

zeveneno

thanks, but the download was to the tom tom memory card, and after the errors i can acess the card , i try it with card recover and nothing let me use the card, tomorrow i call cs tomorrow
thanks a lot