TomTom Touch wont pair with iPhone

Benjc90
Benjc90 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hey all,

Just picked up a new TomTom touch and it will NOT pair with my iphone 6S.

I have tried all the trouble shooting options but non of them have been working. The phone has not ever been able to identify the TomTom. I have been through the proper pairing procedure but it never seem find it.

Im all out of option now.

Anyone able to help with this?

Comments

  • TYT
    TYT Registered Users Posts: 2
    Apprentice Traveler
    Same problem but I have iPhone 7 and the body composition fitness tracker.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi there,

    Welcome to the Community!

    Can you please try the troubleshooting steps in the public FAQ here to pair your iOS device with the tracker? Here's the link: Troubleshooting instructions for pairing your fitness tracker

    Let us know the outcome!

    Cheers, lampard
  • TYT
    TYT Registered Users Posts: 2
    Apprentice Traveler
    Tried all of that, doesn't work. The iPhone does not detect it. My wifes touch gets detected but not my touch body composition device.
  • anarita82
    anarita82 Registered Users Posts: 1
    Apprentice Traveler
    Hello! Have you solved this problem?
    Since yesterday that I can't pair my touch body composition device with my iphone 4s! The phone doesn't even detect the device.
    I have done all the troubleshooting procedures described.
    Can you help?
    Thank you!
  • Nick_NS
    Nick_NS Registered Users Posts: 1
    Apprentice Traveler
    hello I do not know how but I managed to get my body composition band to connect to an iphone 7 .Unfortunately that was the only time it worked and I haven't been able to connect it since then. I really hope that they fix this with a software update because personally it defeats the purpose of the device.

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