MyDrive on Android phones- Error-"TomTom services are temporarily unavailable. Please try again late

Garfieldus
Garfieldus Registered Users Posts: 35
Prominent Wayfarer
edited January 2019 in MyDrive Web and Apps[Route Planner]
For the past two weeks, as soon as I start to type in the search field of MyDrive on a Samsung Android phone, I get....

Error
TomTom services are temporarily unavailable. Please try again later.

I installed MyDrive on a second phone, same thing.

Any ideas?

Comments

  • VikramK
    VikramK Administrators Posts: 13,752
    Moderator
    Hi

    We have a current issue with the MyDrive app(Android) which is under investigation.

    I would recommend you to try the troubleshooting steps as suggested below:

    1. Clear cache data for the following apps (note, going to Settings > Applications / Manage Applications, might not show them. Via the 'More link in the top right corner, enable 'Show System Apps')
    • Google Play Services
    • Google Play Store
    • Google Services Framework
    .
    2. Set the time to "automatic"
    3. Restart the phone (this is important)
    4. After the phone restarts check and make sure their internet browser has access to the internet with wifi and/or 3g/4g
    5. Download a fresh copy of the app from the Google Play store
    6. Attempt to install
    8. Try to open the app

    Regards
    Vikram
  • Garfieldus
    Garfieldus Registered Users Posts: 35
    Prominent Wayfarer
    Did all that and its still the same.

    This has been going on for at least two weeks and you say that there is a current issue...

    How long has TomTom known about it?
  • Nvn
    Nvn Registered Users Posts: 4
    Neophyte Traveler
    Same here. It began with my OnePlus 3T update to oreo.
    It has been a problem for more than 2 weeks.

    When can we expect an updated app?
  • Garfieldus
    Garfieldus Registered Users Posts: 35
    Prominent Wayfarer
    Can someone from tomtom answer these questions please?
  • dhn
    dhn Posts: 33,382
    Superuser
    Call support:

    Ireland
    1890 812 008
    Monday-Friday: 09:00 am to 5:00 pm
  • Nvn
    Nvn Registered Users Posts: 4
    Neophyte Traveler
    App updated yesterday.
    Now it's working
  • Garfieldus
    Garfieldus Registered Users Posts: 35
    Prominent Wayfarer
    Nvn wrote:
    App updated yesterday.
    Now it's working

    Uninstalled, installed.

    Just the same unfortunately.

    I didn't check the version before uninstalling but now I have....

    MyDrive v1.13.0
    NC v17.1.14.10302

    @Nvn - what version are you using?
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi Garfieldus,

    There's a release of MyDrive Android App v1.14, this is only rolled out to the 10% of Android users.

    We'll make an announcement once its available for all. Stay tuned!

    Cheers, lampard
  • Nvn
    Nvn Registered Users Posts: 4
    Neophyte Traveler
    Yes. 1.14 is working ?
  • Garfieldus
    Garfieldus Registered Users Posts: 35
    Prominent Wayfarer
    lampard wrote:
    Hi Garfieldus,

    There's a release of MyDrive Android App v1.14, this is only rolled out to the 10% of Android users.

    We'll make an announcement once its available for all. Stay tuned!

    Cheers, lampard


    Unpaid beta testers?
  • walkerx
    walkerx Registered Users Posts: 333
    Supreme Navigator
    Garfieldus wrote:
    lampard wrote:
    Hi Garfieldus,

    There's a release of MyDrive Android App v1.14, this is only rolled out to the 10% of Android users.

    We'll make an announcement once its available for all. Stay tuned!

    Cheers, lampard
    Unpaid beta testers?
    this is due to google, apps and updated are now rolled out in stages, this is to ensure if there is a problem (can happen in live due to many different phones, android versions, apps installed, etc, etc) they can easily rollback and pull the update to prevent more users from being afected
  • Garfieldus
    Garfieldus Registered Users Posts: 35
    Prominent Wayfarer
    For anyone else who might be in this situation...

    The problem with MyDrive (on android) coincided (although I didn't realise at the time) with me updating my Samsung phone to Android v7.

    All notifications (email, messages etc) stopped working and when I used MyDrive for the first time after this update it failed with...

    Error
    TomTom services are temporarily unavailable. Please try again later.

    With Samsung's help I eventually had to do a factory reset on the phone. Anyway, after setting everything up again complete with Android 7, all notificationa are working again.

    I decided to see how MyDrive was behaving and surprise, surprise v1.13.0 is working again too!!
  • HPS001
    HPS001 Registered Users Posts: 2
    Apprentice Traveler
    I originally blamed the issue on my phones (both my husband and I purchased new phones in early December) but the app no longer works on my old phone either -- just too long for this to continue to be a problem.
  • reaperhk
    reaperhk Registered Users Posts: 2
    Apprentice Traveler
    When will be the 1.14 roll out to all user?
  • MrShifter
    MrShifter Registered Users Posts: 8
    Apprentice Seeker
    I have had the same problem for a few weeks, but until now I have not tried very hard to sort it out and ultimately didn't have to do much anyway to make it work.

    I have version 1.14.0 of MyDrive on my Samsung phone and my 5200 is up to date, and even though both devices looked as if they were logged on, I logged out of MyDrive on the phone and then re-logged back into the account. Immediately my places appeared on the map which were not showing before, and I was able to send a route to the 5200 which was not happening before.

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