Speed and distance more than doubles

EDUARDOBERNARDI
EDUARDOBERNARDI Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Last week my tomtom multisports started registering speeds as high as 180 km/h, even when I was riding aroung 10km/h. the error also affects the distance calculation that is way higher than the actual rode distance. Yesterday, I rode 41km (registered with strava on my phone) and my tomtom was showing 138km.

I have already reset my tomtom (Pressing down while connecting it to the computer) and it didn't help at all.

I wounder if there is anything elseI could do to have this issue solved.

Thanks in advance

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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