Live Services stopped working on my Via Live 120 after the last update. When pressing the live services button it told me that information sharing needed to be switched on. There is not option on the device for this. Having searched the web for instructions, I was told to click on the 'Me and My Device Button' under 'Settings'. This button is not on my device and so I called TT support. After two failed attempts to resolve by sending new files to my account I called a third time; I was asked to send screen shots and it would be escalated to third line support. After no contact for 24 hours, I called again only to be told that the problem is the SIM card and the device is too old to repair. I don't believe the SIM card suddenly failed as when I placed a response on a question yesterday, I was told that the SIM card needed reactivating, so obviously something has been done to deactivate the card.
It only started after the last update which I was prompted into doing after getting an email encouraging me to download an 'important update'.
I am convinced the update has nobbled my device and I now have subscriptions to map updates and live service for a device that is no longer fit for purpose - TomTom's response? - Sorry
I appreciate that devices can't be supported for ever, but there was no warning about my device becoming obsolete, has I known I might have been encouraged to buy a new device - but not now. I'm utterly disgusted by TomTom's attitude. I've asked for a refund of my map updates and live services. I will have to buy a new device, but it will definitely not be a TomTom, not after this experience and complete lack of customer respect.