Runner 3 does not synchronize with the app

peulenschil
peulenschil Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Watch connects with iphone, but only for a second. Not enough time to synchronize. I already tried to reset the watch, uninstall the app, turn off phone. In short everyting on the faq's. Could somebody help me

Comments

  • giving up
    giving up Registered Users Posts: 9
    Legendary Explorer
    Have a look at the spark and other threads and you will see plenty of people in a similar position.
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    Watch connects with iphone, but only for a second. Not enough time to synchronize. I already tried to reset the watch, uninstall the app, turn off phone. In short everyting on the faq's. Could somebody help me
    If you search the forums you will find this is a known issue for many users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.