Run not showing after sync. Claims to be up to date but run has not pulled through?

leggotta
leggotta Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
There seemed to be an issue this morning and the tomtom server was not working so we could not sync are runs. I have now managed to sync my watch and it shows as being up to date. The run I did this morning however is not showing in my activities feed and has not pulled therefore onto Strava.

I have tried unpairing but no good. The run still shows on the watch but just won't sync. I have uploaded a test run since and this syncs to activities however the morning one still does not show.

Can anyone please help?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    leggotta wrote:
    There seemed to be an issue this morning and the tomtom server was not working so we could not sync are runs. I have now managed to sync my watch and it shows as being up to date. The run I did this morning however is not showing in my activities feed and has not pulled therefore onto Strava.

    I have tried unpairing but no good. The run still shows on the watch but just won't sync. I have uploaded a test run since and this syncs to activities however the morning one still does not show.

    Can anyone please help?

    The TT servers were down for a bit but are back up. All activities should show up eventually as the backlog clears. To force MySports to reupload an activity you need to do the following:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    You can also always just export a fit file from MySports and then manually import it into the site of your choice. Most allow for manual importing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.