Device won't update XL 340

Jedi01 Registered Users Posts: 1
New Traveler
edited September 2018 in Devices using TomTom HOME
My XL340 is not completing the update, it updates the backup but nothing else, the message I get is "The connection to the TomTom server timed out" I have checked all my connections and they are fine, I have windows 10, this is the first problem I've had in 7 years with this device, Any advice on what is wrong.