Changed Router to BTHUB6 and now get an error in the App "Are You Sure You're Online?"

hollandsmailgroups

TomTom Sports App - have removed the app and re-installed - no change
All other programs on PC that use the internet working fine (as can be seen by this post)
Suspect I need to configure the router to allow TTS App to pass through - but how?

Alez

Hello, TomTom is performing maintenance, we just have to wait for its completion, which I hope will be soon.

hollandsmailgroups

Hi Alez - this issue has been occurring for past week not limited to today 09-Dec (having to sync device by phone interestingly via the same BTHUB6 successfully (wifi connection))

Alez

OK, I'm sorry, I thought you had the problem today
Do you have a firewall that may be interfering?

hollandsmailgroups

The router was a BTHUB5 (everything worked ok) now 6 hence, suspicion it’s the built in firewall. For the record the 5 worked without configuration change ie out-of-the-box. I’d have expected the same for the 6.

Alez

Check the options of the operating system firewall, the router does not intervene in this problem.

YamFazMan

Hi
Maybe... 2.4Ghz or 5.0Ghz ???
Tomtom Wifi devices use 2.4Ghz

ATB YFM

Mach

I have the same issue with the TT Sports App. I normally click Options(second icon at the top from the right), next Advanced Settings and click Verify Connection (under the Proxy settings). Then I return to the main screen and click Try Again and voila.

You can also check whether different options under "Proxy Settings" work better than the others.