TomTom speech incorrect using a computer voice- GO 6100

Electro Monkey
Electro Monkey Registered Users Posts: 4
Neophyte Traveler
I don't know if anyone else has noticed but when i approach an "accident black spot" tom tom actually says "accident black START" Can this be corrected by TomTom team in a future update?

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Are you using a computer voice?
  • Electro Monkey
    Electro Monkey Registered Users Posts: 4
    Neophyte Traveler
  • dhn
    dhn Posts: 33,382
    Superuser
    Well, call support Monday to log the issue:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Electro Monkey
    Electro Monkey Registered Users Posts: 4
    Neophyte Traveler
    Cheers, is there a way to raise the issue via the web? If not will give them a call next week.
  • Troggy53
    Troggy53 Cardiff Wales UKRegistered Users Posts: 53
    Renowned Wayfarer
    @Electro Monkey
    You’re not alone. I’ve got this as well. I use my Trucker 6000 in my motorhome. As a check I turned on every announcement a few weeks ago. Then a couple of days later my wife asked if the voice was saying START in place of SPOT.
    No need to post report number details but did Service register the issue for investigation or say it’s a known bug?
  • Electro Monkey
    Electro Monkey Registered Users Posts: 4
    Neophyte Traveler
    @Troggy53
    I got a reply today and they said other people have raised the issue, they said "It seems to be a glitch in the software and will be resolved after an application update, please be assured our Technical Team are working on a resolution with high priority."...so all is well.:slight_smile:
  • Deets55
    Deets55 Registered Users Posts: 20
    Outstanding Explorer
    When will TomTom cure this problem? My TT 5100 GO still says Accident Black Start instead of Accident Black Spot and has done for months and it sounds stupid! When will there be an app update????
  • Niall
    Niall Posts: 11,112
    Superuser
    @Deets55

    Which voice is giving the problem "Serena" or "Malcolm"?
  • Deets55
    Deets55 Registered Users Posts: 20
    Outstanding Explorer
    I am using the Serena voice
  • Niall
    Niall Posts: 11,112
    Superuser
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hello everyone reporting the pronunciation bug with the computer voice...

    We are planning to create a ticket of this, we have received some similar reports through the customer service as well.

    What information is needed:
    1. Selected computer voice-
    2. Selected country on the device when you first get started-
    3. Language chosen in the device menu-
    Thank you
    Vikram :)