Ordered LIVE Service but not updated on the device — TomTom Community

Ordered LIVE Service but not updated on the device

Tony34Tony34 Posts: 2 [New Traveler]
I’ve just paid £49.95 to upgrade my live and it hasn’t updated on my device


  • dhndhn Posts: 33,209 Superusers
    What model? Ask support for assistance:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • VikramKVikramK Posts: 7,964 TomTom Moderator
    Hi Tony

    Welcome to the community:)

    I reviewed your account, I don't see any subscriptions you have ordered recently. Also, I don't find a device which is linked.

    Did you use a different account to order the service other than the one for this forum?

    I would suggest you contact customer service with the order number and the serial number of your device. I think will be in a better position to help you.

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