Voice control/Voice guidance- Not working

walkingminniewalkingminnie Posts: 4 [Neophyte Traveler]
Just upgraded and find no voice instructions when in use. Worked fine before the upgrade. Got seriously lost last week as struggled to watch screen. Rely on voice instruction. Enabled in settings and volume on phone. Any suggestions ..?
Thanks

Comments

  • YamFazManYamFazMan Posts: 14,504 Superusers
    Hi
    What Tomtom device/model do you have ???

    ATB YFM
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  • walkingminniewalkingminnie Posts: 4 [Neophyte Traveler]
    Hi
    It’s TOM TOM mobile go

    Thankd
  • [Gelöschter Benutzer][Gelöschter Benutzer] Posts: 5,321 [Supreme Navigator]
    2847f41c-94c2-4929-9984-bb9b5e06d4d6.jpg
  • walkingminniewalkingminnie Posts: 4 [Neophyte Traveler]
    Yes thanks. I’d already done that, as I said in first post
    Regards
  • VikramKVikramK Posts: 7,509 TomTom Moderator
    Hi walkingminnie

    I updated your profile adding the GO Mobile app as your navigation product so our users here will find it easy to help you in case you post a query in future.

    With regards to the voice problem, I would want to know if you have computer voice selected, eg- Serena?

    If not, then could you select a computer voice, plan a route and test this again.

    Regards
    Vikram
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  • walkingminniewalkingminnie Posts: 4 [Neophyte Traveler]
    Hi
    Thanks. Yes I selected Selena first time round but have de-selected then re- selected since. Tried new route today - still no voice. Very frustrating ?thanks for your help with this.
  • GimbaGimba Posts: 8 [Master Explorer]


    Her is an audio I uploaded of voice errors, at 0:10 and 0:27 seconds
    Using latest version (October 2017)
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