Voice control/Voice guidance- Not working

walkingminnie
Registered Users Posts: 4 
Neophyte Traveler

Neophyte Traveler
Just upgraded and find no voice instructions when in use. Worked fine before the upgrade. Got seriously lost last week as struggled to watch screen. Rely on voice instruction. Enabled in settings and volume on phone. Any suggestions ..?
Thanks
Thanks
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Comments
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Hi
What Tomtom device/model do you have ???
ATB YFM0 -
Hi
It’s TOM TOM mobile go
Thankd0 -
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Yes thanks. I’d already done that, as I said in first post
Regards0 -
Hi walkingminnie
I updated your profile adding the GO Mobile app as your navigation product so our users here will find it easy to help you in case you post a query in future.
With regards to the voice problem, I would want to know if you have computer voice selected, eg- Serena?
If not, then could you select a computer voice, plan a route and test this again.
Regards
Vikram0 -
Hi
Thanks. Yes I selected Selena first time round but have de-selected then re- selected since. Tried new route today - still no voice. Very frustrating ?thanks for your help with this.0 -