No power and device not starting Via — TomTom Community

No power and device not starting Via

My tomtom via was working last night without being plugged in, only battery. Now it is not working at all even after being plugged into the cigarette lighter in the car. I just bought this thing less than one month ago. customer service is closed on saturdays. Kinda need the gps now. Just moved to Florida and have no idea where I am most of the time. Is this thing kaput after just one month? Did it short out for dome reason? Thought it would last longer. any help would be appreciated. Thanks. Jim

Comments

  • YamFazManYamFazMan Posts: 17,064
    Superusers
    Hi
    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... [1]
    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See[1]
    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info

    Note... [1]
    At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services


    As a test... Try using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-61-brightness-problems-1025607?postid=1177429

    ATB YFM
  • jhill1644jhill1644 Posts: 3 [Apprentice Traveler]
    I have been using the tomtom in my car attached to the cigarette lighter. Do I have to keep it charging for awhile? Without the car running there is no power in the lighter. Thanks for the advice.
  • YamFazManYamFazMan Posts: 17,064
    Superusers
    Hi
    Try charging the device for 3+ Hours using your PC USB port

    ATB YFM
  • jhill1644jhill1644 Posts: 3 [Apprentice Traveler]
    I actually did that when I got home. I did not have a plug that went into the wall socket, but was able to use my cell phone jack, and lo and behold, it is now working. I thought it would work when plugged into the cigarette lighter in the car, but I guess it needs to be recharged every now and then. Thanks for the help. !!
  • YamFazManYamFazMan Posts: 17,064
    Superusers
    Hi
    Cool, glad you're sorted

    ATB YFM
  • DJ9470DJ9470 Posts: 4 [Apprentice Traveler]
    Device will not start up while external power is not plugged in.
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