GO Mobile on iOS 11.1.2 - Stuck on loading

cjgbakker
cjgbakker Registered Users Posts: 2
Apprentice Traveler
Tomtom go mobile on iphone 7 128gb ios 11.1.2 doesn’t work, keeps loading"
Am I the only one having this problem or ...

Comments

  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi cjgbakker,

    Welcome to the Community & sorry for my late reply!

    Are you still facing this issue? Can you please try the following steps and let us know the outcome?
    • In the iPhone settings, go to ‘iCloud’
    • Go to ‘iCloud Drive’
    • Scroll to find the GO Mobile App app and toggle the app to ‘Off’'
    • Now, uninstall the app by ‘Tap and hold’ the app icon till it starts shaking and click the ‘x’ in the top right corner of the icon.Install the app again on the phone to see if the same behaviour exists.

    Cheers, lampard
  • cjgbakker
    cjgbakker Registered Users Posts: 2
    Apprentice Traveler
    Hi lampard,
    thnx for your reaction.
    I don’t use iCloud, so I uninstalled GO mobile app and
    installed it again from the app store.
    I downloaded the maps I use snd everything worked normally again.

    Cor
  • l0stbouy
    l0stbouy Registered Users Posts: 3
    Apprentice Traveler
    Ok so i was having an issue where the maps just wouldnt download. The instruxtions above arent accurate because in settings->icloud there isnt a settingunder icloud deive for Go.

    i turned off icloud drive completely and the maps atarted downloading, when I then turned iCloud Drive back on the Go option turned up.

    anyway, stopped the app, started it again with no problem. iCloud Drive is enabled.

    looks to me like the devs need to learn the iCloud API a bit better.
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