Connecting Tomtom Adventurer with compatible earphones — TomTom Community

Connecting Tomtom Adventurer with compatible earphones

ET0ET0 Posts: 1 [New Traveler]
edited January 2019 in TomTom Adventurer
HI,

I have a TomTom Adventurer and bought earphones(Plantronics Backbeat Fit), which is written on the TomTom website as being compatible. However, they will not connect to my TomTom no matter which arm or direction I try syncing it from. My software is currently updated to 1.7.53. Has anyone else had the same problem? Could someone help me to solve this problem. I chose this so that I could listen to music from my watch and spent another 130 dollars on bluetooth earphones. I would appreciate all the help and advice that I can get. Thank you in advance!

Comments

  • tfarabaughtfarabaugh Posts: 16,344
    Superusers
    First thing to try is a factory reset, which generally resolves most issues. Before pairing, you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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