Error when downloading a new map

Andrei H
Andrei H Registered Users Posts: 1
New Traveler
edited August 2021 in Map purchase & installation
Hi! I'm trying to download the Eastern Europe map, but every time I click "proceed to payment" I get an error that the "IT payment server returned an unexpected error, code 236". It has happened at least a dozen times in the past week. Any idea what could be the problem? Thanks!

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @Andrei H

    Have referred this to some TT staff
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi Andrei

    Sorry for my late reply here..

    Never head of the error message you mentioned. Which country website are you using to order the map, I would suggest you try using the TomTom Ireland webshop- https://www.tomtom.com/en_ie/drive/maps-services/

    Also which browser are you using, did you try clearing the browser cache and trying again. I would also recommend you try using Chrome.

    Should that not help then please contact customer service for assistance.

    Regards
    Vikram

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