Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • jsousajsousa Posts: 6 [Master Traveler]
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks
  • Zilverrug79Zilverrug79 Posts: 2 [Apprentice Traveler]
    Jurgen, could you please set me back to version 1.3.255 so i can use pair my Iphone 6 with my sportwatch again.
  • enzo67enzo67 Posts: 4 [Apprentice Traveler]
    ciao Jurgen, please can you reset mine to 1.3.255? Thanks
  • subssubs Posts: 4 [Apprentice Traveler]
    Hi Jurgen, has mine been rolled back? Thank you for your help
  • andyozandyoz Posts: 2 [Apprentice Traveler]
    Hi Jurgen, I'd like to roll back my firmware too please. I'm glad I found this thread as I was tearing my hair out trying to sync.
  • newiuhnewiuh Posts: 2 [Apprentice Traveler]
    I'm having the same problem right after updating - watch no longer syncs with iPhone. I've gone through the steps (remove from Bluetooth settings, factory reset etc etc) but it's not working. Can I have some help too? Thanks.
  • gabbatgabbat Posts: 10 [Master Explorer]
    Make sure you
    1) "forget" the watch both under cell phone bluetooth settings
    2) and in Tomtom app.
    3) Then, try to connect it from within Tomtom app.

    Works for me everytime on Iphone 6s.

    The problem is, it happened on my first day when I bought the watch, and I could never connect it to my phone, it is not even on the list of known bluetooth devices, there is nothing to "forget". Same applies to 2), so 3) still does not work.
  • gabbatgabbat Posts: 10 [Master Explorer]
    Hi Jürgen, I find it great that at least via this forum we can roll back to a former release, but it is also kind of sad.

    Are there any news about a next firmware release that is going to fix this problem?
  • JürgenJürgen Posts: 4,741 Community Manager
    jsousa wrote:
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks
    Please send me a PM with the email address your watch is linked to or its serial number.
  • JürgenJürgen Posts: 4,741 Community Manager
    newiuh, andyoz, subs, enzo67, Zilverrug79, trluk, If you now do a factory reset you will return to 1.23.255.
  • JürgenJürgen Posts: 4,741 Community Manager
    Hi Jürgen
    Can you restore the previous version on my watch as well please?
    Done.
  • jsousajsousa Posts: 6 [Master Traveler]
    Thanks to Jurgen I was able to downgrade firmware and my runner 3 music cardio:$ acts normal again.
    Now I can pair my earphones jaybird x3 and my iphone 6s

    Thanks Jurgen!
  • Fabrizio_JFabrizio_J Posts: 4 [Neophyte Traveler]
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
  • JürgenJürgen Posts: 4,741 Community Manager
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.
  • enzo67enzo67 Posts: 4 [Apprentice Traveler]
    Grazie, tutto ok . l'orogolio si è connesso subito allo smartphone.
  • JuanPedroMoraJuanPedroMora Posts: 6 [Neophyte Traveler]
    Thanks Jürgen !!!
  • lewiscraskelewiscraske Posts: 4 [Apprentice Traveler]
    Jürgen wrote:
    jsousa wrote:
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks
    Please send me a PM with the email address your watch is linked to or its serial number.

    Jurgen.
    Please can you do me too.
    Cannot connect phone and watch since latest firmware upgrade.
    Frustrating!
  • AshtonAshton Posts: 11 [Legendary Explorer]
    Jürgen wrote:
    Ashton, If you do a factory reset now you'll return to 1.3.255.
    Thanks:cool:
  • JürgenJürgen Posts: 4,741 Community Manager
    enzo67 wrote:
    Grazie, tutto ok . l'orogolio si è connesso subito allo smartphone.
    Fortunamento capisco un poco d'Italiano. :)
  • JürgenJürgen Posts: 4,741 Community Manager
    Jurgen.
    Please can you do me too.
    Cannot connect phone and watch since latest firmware upgrade.
    Frustrating!
    Done.
  • lewiscraskelewiscraske Posts: 4 [Apprentice Traveler]
    Jürgen wrote:
    Jurgen.
    Please can you do me too.
    Cannot connect phone and watch since latest firmware upgrade.
    Frustrating!
    Done.

    THANK YOU!

    You are a busy man.....Any news on when they might fix this?
  • jimbob_sadlerjimbob_sadler Posts: 6 [Master Traveler]
    Jürgen wrote:
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.

    Hi Jurgen, please can you reset mine? The Serial Number is HN6375G00568, (runner cardio 2) I upgraded to 1.7.53 and now the battery does not even last 5k

    Thanks

    James
  • JürgenJürgen Posts: 4,741 Community Manager
    Jürgen wrote:
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.

    Hi Jurgen, please can you reset mine? The Serial Number is HN6375G00568, (runner cardio 2) I upgraded to 1.7.53 and now the battery does not even last 5k

    Thanks

    James
    Hi James, if you now do a factory reset you will return to 1.3.255.
  • Dennis MausDennis Maus Posts: 4 [Neophyte Traveler]
    Hi Jurgen,

    Any news on a update that fix the problems?
  • jimbob_sadlerjimbob_sadler Posts: 6 [Master Traveler]
    Jürgen wrote:
    Jürgen wrote:
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.

    Hi Jurgen, please can you reset mine? The Serial Number is HN6375G00568, (runner cardio 2) I upgraded to 1.7.53 and now the battery does not even last 5k

    Thanks

    James
    Hi James, if you now do a factory reset you will return to 1.3.255.

    Wow thanks Jurgen for the fast support!
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